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The Fort Garry Hotel, Spa & Conference Centre values your privacy. We want you to be confident in using this site to make your online reservations. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy. 

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available. It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Fort Garry Hotel or Ten Spa in the course of transacting business with an individual. The Privacy Policy does not apply to information regarding The Fort Garry Hotels corporate customers.  However, such information is protected through contractual arrangements.

How You May Provide Us Your Personal Information:

  1. By making a reservation or by using The Fort Garry Hotel services.
  2. By providing it to us in communications regarding service delivery such as comment cards.
  3. By providing the information to us by participating in a marketing imitative.
  4. By visiting our website.

We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

Making a Reservation

When making a reservation of using The Fort Garry Hotels services it is necessary to have information in order to identify you, contact you and to process your purchase and requests.  This information usually includes your name, address, phone number, e-mail address, and credit card number and expiration date and language preference.  It may also include, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.

Information Provided To Us In Communications Regarding Service Delivery Such as Comment Cards

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject department or personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

Why We Collect Personal Information

  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
  2. To understand your needs and preferences.  We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better.  For example, we may record your preference for type of room.
  3. To develop, enhance, market or provide products and services.  For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
  4. To meet legal and regulatory requirements.

Why We Disclose Personal Information

  1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of The Fort Garry Hotel is seeking the information as an agent of the guest, - for example, a travel agent who is booking a reservation on behalf of the guest
  2. Personal information will be shared with The Fort Garry Hotel for which your reservation has been made so that they may provide the services you have reserved.
  3. Personal information may be shared with an agent retained by The Fort Garry Hotel to evaluate a customer’s credit worthiness or in order to collect a customer’s account.
  4. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of The Fort Garry it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any disclosure of a guest’s personal information by The Fort Garry Hotel to a third party will be made only on a confidential basis conditioned upon the information being used only for the purposes for which it has been disclosed. 

Principles

  1. The Fort Garry Hotel will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
  2. The Fort Garry Hotel will protect your personal information with appropriate security safeguards.
  3. The Fort Garry Hotel will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  4. The Fort Garry Hotel will honor your request to access your personal information in a timely manner as reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice by e-mailing us mike_watson@fortgarryhotel.com, using “Unsubscribe” as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.  However in either case, this may limit our ability to serve you.

If you have any questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact Mike Watson, Controller:

The Fort Garry Hotel

222 Broadway

Winnipeg, MB R3C 0R3

All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of The Fort Garry Hotel, Spa & Conference Centre. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.

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